Warranty Policy

1. Manufacturer warranty

Products are covered by the standard warranty offered by their respective manufacturers/brands. The warranty duration and terms are set by the brand and are indicated on the product page where applicable.

Warranty service is provided through the brand’s authorised service centres. Vardiano facilitates and guides you through the process but is not the warranty provider unless expressly stated.

2. What is covered

Manufacturing defects and hardware failures arising under normal use during the warranty period are covered, subject to the manufacturer’s terms.

3. What is not covered

Physical or liquid damage, damage from misuse, accidents, unauthorised repairs or modifications, normal wear and tear, consumable parts, and damage from use outside the product’s intended purpose are generally not covered.

Tampering with serial numbers or warranty seals may void the warranty.

4. How to raise a claim

Keep your Vardiano tax invoice, which you can download any time from My Orders — it serves as your proof of purchase for warranty claims.

For assistance locating an authorised service centre or initiating a claim, contact us at support@vardiano.com with your order number and a description of the issue, and we will guide you.

5. Dead-on-arrival (DOA) & defective units

If a product is found defective on arrival, please refer to our Return & Refund Policy and contact us within 48 hours of delivery for a replacement or refund, rather than a warranty claim.