Return & Refund Policy
Last updated: September 2026
Because most of our catalogue is open-box / unboxed (see our Unboxed Policy), returns are accepted for genuine issues — a wrong, damaged or non-working item — rather than for minor cosmetic marks or a change of mind. You have 7 days from delivery to raise an eligible return, and a clear unboxing video is required for every return, damage or missing-item claim.
1. Unboxing video — required
Please record one continuous, clear video while opening the sealed parcel exactly as it was delivered, showing the shipping label and the product being taken out. This protects both you and us.
For any return, replacement, damage-in-transit or missing-item claim, this unboxing video is mandatory. If it cannot be provided, we are unable to approve the return or refund.
2. What can be returned
You can request a return or replacement within 7 days of delivery if the product is: (a) the wrong item, (b) damaged in transit, or (c) not working / functionally defective.
The item must be returned unused (beyond checking that it works), with all accessories, freebies, manuals, the original/brand or generic box, and the invoice, in resalable condition.
3. What is NOT returnable
Open-box / unboxed products may carry light cosmetic or usage marks, which are clearly expected and are not defects — such marks are not grounds for a return.
Products that are working exactly as described, with no functional defect, are not returnable (a change of mind does not qualify). You may contact the brand's service centre for any product help.
Returns are not accepted where any accessory is missing (for example a charging cable, extra ear-tips or adapters), for used consumables/personal-care items, personalised products, or items marked “non-returnable” on the product page.
4. How to request a return or replacement
To request a return or replacement, email us at returns@vardiano.com within 48 hours of delivery for a damaged/wrong/defective item. Include your order number, the product name, the reason, and attach your unboxing video. (You can also reach general support at support@vardiano.com.) Items sent back without an approved request are not accepted.
If your request is approved, we arrange a pickup through our courier partner, or ask you to self-ship to our returns address. Every returned item is inspected for quality and functionality before a refund, replacement or exchange is decided.
5. Refunds & timing
Once the returned item is received and passes inspection, we initiate the refund to the original payment method (prepaid) or to your provided bank details (COD), or as store credit at your option.
Refunds are processed within 15–30 days of the return/cancellation being approved and are credited to your original payment source; for a return-to-origin (refused/undelivered parcel) this window begins once the parcel reaches us. The exact time to reflect in your account depends on your bank/gateway.
Where a return is due to our error (wrong, damaged or defective item), any delivery charge you paid is also refunded. For other approved returns, delivery/reverse-pickup charges may be non-refundable.
6. Damages & issues
Please inspect your order on delivery. If the item is damaged, wrong or non-working, contact us at support@vardiano.com within 48 hours with your unboxing video and photos so we can evaluate and make it right quickly. Delay in reporting can affect eligibility.
7. Consumer rights
This policy is in addition to, and does not limit, your rights under the Consumer Protection Act, 2019 and other applicable laws. Order cancellations are covered separately under our Cancellation Policy.